SMS identified that their internal processes were lengthy and relied too much on paper-based processes. Boat crews were slowed down by completing lengthy paper-based checks, the flow of information was hindered by long waiting times as office staff had to wait for crews to return before they could upload the information into the system.
The solution includes a back-office site which is hosted online and an android app which allows the boat crews to access live information from wherever they are.
SMS Towage is the UK’s largest independent towage company, providing a range of services including harbour towage, offshore towage, renewable energy support and other specialist shipping project work.
